Introduction

Syntrico (“we”, “us”, “our”, or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and register interest in AML Guardian, our forthcoming AUSTRAC compliance software (“Product”).

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Information You Provide Directly

When you register on our waitlist, we collect the following personal information:

• Name (required)
• Email Address (required)
• Phone Number (required)
• Organisation Name (optional)
• Role/Title (optional)

We collect this information through our waitlist registration form only. We do not collect any other personal or financial information at the pre-launch stage.

Automatically Collected Information

When you visit our website, we may automatically collect limited technical information:

• Browser and Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, referring URL, exit pages
• IP Address: For security and analytics purposes only
• Cookies: We may use cookies to remember your preferences and enhance user experience

We do not use cookies for tracking or advertising purposes during the coming-soon phase.

How We Use Your Information

We use the personal information collected for the following purposes:

• Waitlist Management: To maintain and manage our waitlist for AML Guardian
• Launch Notifications: To notify you when the Product is available for access
• Product Updates: To send you information about features, pricing, and availability
• Legal Compliance: To comply with Australian privacy laws and regulatory obligations
• Website Improvement: To understand how users interact with our website and improve functionality

We will not use your information for marketing, advertising, or promotional purposes without your explicit consent.

Legal Basis for Processing

Under the Privacy Act 1988 (Cth), we process your personal information on the following legal bases:

• Consent: You have provided explicit consent by registering on our waitlist
• Contractual Necessity: Processing is necessary to provide services you have requested
• Legal Obligation: We must comply with AUSTRAC, AML/CTF, and other Australian regulations
• Legitimate Interest: We have a legitimate interest in operating our website securely and preventing fraud

Data Storage and Security

Data Location

All personal data collected is stored on secure servers located in Australia, complying with Australian data localisation requirements and AUSTRAC guidance for regtech companies.

Security Measures

We implement industry-standard security measures to protect your personal information:

• Encryption: Data transmitted to and from our website is encrypted using SSL/TLS protocols
• Access Controls: Only authorised Syntrico personnel can access personal data
• Data Minimisation: We collect only the information necessary for our stated purposes
• Regular Audits: We conduct regular security reviews and vulnerability assessments

However, no security system is 100% secure. We cannot guarantee absolute protection against unauthorised access, and you use our website at your own risk.

Data Retention

We retain your personal information for the following periods:

• Waitlist Registration Data: Retained until you request deletion or 12 months after the Product launch, whichever is earlier
• Marketing Communications: Retained while you remain on the waitlist and have not opted out
• Website Usage Data: Retained for up to 90 days for security and analytics purposes
• Legal Obligations: Retained as required by Australian law and AUSTRAC regulations

If you wish to have your data deleted before these periods expire, please contact us as described in Section 10.

Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist with website hosting, email delivery, and data analytics, all under strict confidentiality agreements
• Legal Requirements: We may disclose your information if required by law, court order, or AUSTRAC directive
• Business Transfers: If Syntrico is acquired or merges with another entity, your information may be transferred as part of that transaction
• Your Consent: We may share your information with your explicit written consent for specific purposes

We do not sell, rent, or trade your personal information to any third party for commercial gain.

Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the following rights:

Access

You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of your request, in an accessible format.

Correction

If you believe your personal information is inaccurate, incomplete, or out of date, you may request that we correct it.

Deletion

You have the right to request deletion of your personal information at any time by contacting us. We will delete your data within 30 days, unless legal or regulatory obligations require us to retain it.

Opt-Out

You may opt out of receiving Product updates and launch notifications by:

• Clicking the “unsubscribe” link in any email from us
• Requesting deletion of your waitlist registration
• Contacting us directly (see Section 10)

Portability

Upon request, we will provide your personal information in a portable, machine-readable format (e.g., CSV).

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to Syntrico’s website. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies independently.

Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, contact:

Syntrico
Email: info@syntrico.com.au

We aim to respond to all privacy inquiries within 10 business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email to registered waitlist members. Your continued use of our website following notification constitutes acceptance of the updated Privacy Policy.

Compliance with Regulations

This Privacy Policy complies with:

• Privacy Act 1988 (Cth): Australian Privacy Principles (APPs)
• AUSTRAC Requirements: Data handling standards for AML/CTF compliance technology providers
• General Data Protection Regulation (GDPR): For any EU-based users
• Spam Act 2003: For all electronic marketing communications

Data Breach Notification

In the event of a personal data breach that is likely to result in serious harm, we will:

• Notify affected individuals within 30 days of discovery
• Notify the OAIC as required under the Privacy Act
• Provide details of the breach, its scope, and steps taken to mitigate harm

Accessibility

If you require this Privacy Policy in an alternative format (e.g., large print, audio), please email us: info@syntrico.com.au and we will accommodate your request.